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Terms and Conditions​ (Zimbabwe)

These Terms & Conditions ("Terms") govern your use of the PRIS app, closed‑loop wallet, and loyalty programme in Zimbabwe. By creating an account or using PRIS, you accept these Terms.

1. Definitions

  • "PRIS" – Puma Energy’s mobile app, closed‑loop wallet, and loyalty programme in Zimbabwe.
  • "Wallet" – a stored‑value facility usable only at participating Puma Energy service stations in Zimbabwe.
  • "Points" – loyalty points earned on qualifying purchases and redeemable per the prevailing rates.
  • "QR Payments" – a payment method using QR codes to deduct funds from your Wallet balance at participating locations.
  • "PIN" – a confidential code required for redemption and certain account actions.

2. Eligibility & Account

  • You must be 18+ or have guardian consent to use PRIS.
  • Provide accurate information and keep your contact details up to date.
  • You are responsible for all activity under your account.
  • Accounts inactive for 12 consecutive months may be subject to closure, and any remaining Wallet balance or Points may be forfeited.

3. Wallet (Closed‑Loop) & QR Payments

  • The Wallet is closed‑loop and may only be used at participating Puma Energy stations in Zimbabwe.
  • Wallet value and Points are not legal tender, are non‑transferable (except via enabled in‑app features), and cannot be redeemed for cash.
  • QR code payments deduct your Wallet balance instantly; please review amounts before confirming.
  • We may place reasonable limits on top‑ups, balance, and daily spend to manage risk and comply with law.
  • The Wallet and your account are not a credit facility.
  • All Wallet balances and transactions are denominated in USD ($) unless otherwise stated.
  • Wallet balances do not accrue interest.

4. Family Sharing & Security

  • Family sharing is permitted but entirely at your risk. Only share access with trusted persons.
  • Keep your PIN secure. You are responsible for transactions performed using your PIN.
  • Notify us immediately via prisafrica@pumaenergy.com if you suspect unauthorised use; we may suspend or block the account while we investigate.
  • The primary account holder assumes full responsibility for all transactions and activities conducted by any person granted access through Family Sharing features.

5. Points: Earning, Redemption, and Expiry

  • You earn Points on qualifying purchases and promotions as communicated from time to time.
  • Redemption requires a valid PIN. We may vary the items eligible for redemption and the number of Points required.
  • Redemption values (points‑to‑benefit) may change without prior notice. The current rates are always available on the PRIS website/app.
  • Unless stated otherwise, Points expire **12 months** after issuance. Expired Points cannot be reinstated.
  • Some rewards or benefits may be supplied by third party vendors, partners or service providers.
  • Points are non-transferable except as permitted by in-app features and hold no cash value. Points cannot be purchased or sold.

6. Fees & Statements

  • We do not currently charge account maintenance fees. We may introduce reasonable fees in the future, and will publish changes on the PRIS website/app.
  • You can view recent transactions and Points activity in the app. Please report discrepancies within 30 days.
  • Any introduction of new fees or changes to existing fees will be communicated to users at least 30 days prior to implementation through the PRIS app or website.

7. Prohibited Uses

  • Illegal, fraudulent, deceptive, or abusive conduct.
  • Tampering with the app, Wallet, or redemption mechanisms.
  • Selling or trading Wallet value or Points outside PRIS policies.

8. Errors, Reversals, and Fraud

  • If an error occurs (e.g., technical failure, duplicate charge), notify us promptly. We may reverse or adjust transactions where appropriate.
  • Transaction discrepancies or unauthorised activities must be reported within 30 days of the transaction date. Failure to report within this period may result in the denial of a claim.
  • We may suspend, limit, or close accounts, and forfeit Points obtained through misuse, abuse or fraud.

9. Service Changes & Availability

  • We may add, remove, or modify features, stations, or eligibility criteria.
  • Service may be interrupted for maintenance, upgrades, or events beyond our control.
  • Puma Energy reserves the right to discontinue the PRIS programme or any of its features at any time, with notice provided to users as practicable.

10. Security and Unauthorised Use

  • You are at all times responsible for keeping our PIN safe. We shall presume that any transactions done on your PRIS account are done by you.
  • Please inform us immediately if your PIN has been compromised or if you suspect unauthorised access.
  • Users are advised to enable security features on their mobile devices, such as biometric authentication and screen locks, to prevent unauthorised access to the PRIS app.

11. Liability

  • To the extent permitted by law, Puma is not liable for indirect or consequential loss, loss of profit, or loss arising from unauthorised use where you shared your PIN or failed to secure your device.
  • Nothing in these Terms excludes liability for gross negligence, wilful misconduct, or liability that cannot be excluded under Zimbabwean law.

12. Indemnity

  • You agree to indemnify, defend, and hold harmless Puma, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with your: (a) breach of these Terms; (b) misuse of PRIS; or (c) any unlawful or negligent act or omission related to your use of PRIS. This indemnity is to the extent permitted by Zimbabwean law.

13. Privacy

Your data will be used for administering the PRIS programme and sending communications. Your use of PRIS is also governed by the PRIS Privacy Policy (Zimbabwe). Please review it carefully.

Personal data may be shared with third-party reward providers solely for fulfilling rewards, in accordance with the PRIS Privacy Policy.

14. Intellectual Property

All trademarks, logos, and content in the app are owned by Puma or its licensors. You receive a limited, revocable, non‑transferable licence to use the app for personal, lawful purposes.

Users agree not to reverse engineer, decompile, or disassemble the PRIS app.

15. Disclaimers

  • The PRIS website/app may include links to third party websites, apps and content. You choose to access these at your own risk.
  • Puma Energy does not endorse or assume responsibility for third-party content, privacy policies, or practices.
  • We do not control the quality, safety or legality of third-party goods and services offered through the PRIS programme.
  • All third-party rewards are subject to the supplier's own terms and conditions, and redemption may require you to interact directly with the third party.
  • We are not responsible for loss, damage or disputes relating to third party rewards, and your remedies (if any) must be sought from the third-party provider.
  • Points and rewards are subject to availability and system functionality.
  • We are not liable for technical glitches, errors, or disruptions unless caused by intentional or gross negligence.
  • All content in the app, on our website, or in promotional materials (including information about rewards, offers, and partner services) is provided for general information purposes only.
  • While we aim to ensure accuracy, we do not guarantee that content is error-free, current, or complete.
  • We reserve the right to correct errors, update information, or withdraw rewards without prior notice.
  • You are responsible for verifying details (including reward eligibility, expiry dates, and partner terms) before making decisions based on the content provided.
  • We are not liable for any loss or damage arising from reliance on content displayed in the app, website, or related communications.

16. Amendments

We may update these Terms from time to time. Material changes will be notified via the app or website. The latest version will always be available on the PRIS website/app. Continued use after changes means you accept the updated Terms.

17. Termination

  • You may close your account at any time via the app or by contacting support.
  • We may suspend or terminate your account for breach of these Terms, fraud, or unlawful activity. We may also terminate where required by law or regulator. Upon termination, any remaining Wallet balance or Points will be forfeited, except where prohibited by law.

18. Governing Law & Disputes

These Terms are governed by the laws of Zimbabwe. Disputes shall be submitted to the competent courts of Zimbabwe.

19. Contact

Support: prisafrica@pumaenergy.com​ | | Address: Block 4, Tendeseka Office Park, Samora Machel Avenue, Harare, Zimbabwe.

Support is available during standard business hours (10 AM to 6 PM CAT, Monday to Friday), excluding Zimbabwean public holidays.